Terms of Service

These Terms of Service ("Terms") are a legal agreement between you or the business you represent ("Customer," "you") and R. Moore & Co., doing business as FrontDes ("FrontDes," "we," "us"). By accessing frontdes.com, signing up for, or using the FrontDes AI Front Desk service (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

FrontDes provides a fully managed AI receptionist that answers calls and SMS on behalf of Customer, captures leads, books appointments, transfers calls, and provides call recordings, transcripts, summaries, and analytics, in accordance with the plan Customer subscribes to. Features, included usage, and pricing for each plan are described on our pricing page, which is incorporated into these Terms by reference.

Customer must provide accurate information to set up the Service, including business knowledge, call-flow preferences, and any third-party systems (CRM, calendar, phone numbers) it wants connected. Initial setup is completed through a paid, one-time implementation engagement as described on the pricing page. Implementation pricing may vary based on complexity, integrations, workflows, and number of locations, and any promotional implementation pricing (such as a launch offer) is conditioned on the commitment period stated at the time of purchase.

• Subscription fees are billed monthly in advance on the plan Customer selects.
• Each plan includes a monthly allowance of AI voice minutes and SMS messages. Usage beyond the included allowance is billed at the per-plan overage rate shown on the pricing page; the Service does not stop when the allowance is reached.
• Fees are non-refundable except as required by law or as expressly stated in these Terms or a separate order.
• We may change subscription pricing on renewal with at least 30 days' notice.
• Customer is responsible for all applicable taxes.

Some offers (for example, a discounted implementation fee) require a minimum subscription commitment period, as stated at checkout or in a signed order. Cancelling before that period ends may forfeit the discount or require payment of the difference between the discounted and standard implementation price. Outside of a stated commitment period, Customer may cancel its subscription at any time, effective at the end of the current billing cycle, by contacting info@frontdes.com.

Customer agrees not to use the Service to:

• Violate applicable law, including telemarketing, robocall, SMS, and call-recording consent laws;
• Send unsolicited or deceptive communications, or engage in spam;
• Impersonate any person or misrepresent the AI nature of the call where disclosure is legally required;
• Interfere with or disrupt the integrity or performance of the Service; or
• Attempt to gain unauthorized access to the Service or related systems.

Customer is responsible for ensuring its use of the Service — including any recorded calls and the business knowledge it provides — complies with applicable law in the jurisdictions where it operates and where its callers are located.

Customer retains ownership of its business data, and of the call and SMS content generated through its use of the Service. Customer grants FrontDes a license to use that data to provide, maintain, and improve the Service, as described in our Privacy Policy. Customer is responsible for the accuracy of the business knowledge it provides to configure the AI agent.

We aim to keep the Service available and reliable, but the Service depends on third-party telephony, hosting, and AI infrastructure outside our control. We do not guarantee uninterrupted or error-free operation and are not liable for outages or degraded performance caused by third-party providers, force majeure events, or scheduled maintenance.

FrontDes retains all rights, title, and interest in the Service, our software, models, and branding. These Terms do not grant Customer any rights to FrontDes's intellectual property except the limited right to use the Service as intended.

The Service is provided "as is" and "as available." To the fullest extent permitted by law, FrontDes disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated responses, summaries, and transcripts may contain errors, and Customer should not rely on them for decisions with legal, medical, or safety consequences without independent verification.

To the fullest extent permitted by law, FrontDes will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from or related to the Service. FrontDes's total liability for any claim relating to the Service will not exceed the amount Customer paid to FrontDes in the three months preceding the claim.

Customer agrees to indemnify and hold FrontDes harmless from claims, damages, and expenses arising from Customer's use of the Service in violation of these Terms or applicable law, including claims relating to call recording consent or unsolicited communications.

We may suspend or terminate the Service if Customer breaches these Terms, fails to pay fees when due, or uses the Service in a way that creates legal or security risk for FrontDes or others. Either party may terminate for the other's uncured material breach with 15 days' written notice.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles, and any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in California.

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where required, by direct notice to active customers. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to info@frontdes.com or via our contact page.